Which payment options are available?
You can choose between the following methods of payment: Visa-Card, PayPal, Mastercard, Klarna, iDeal und Sepa.
When and how do I receive my invoice?
We will send you an email after your order is shipped.
Can I use my company name for the invoice?
It is not possible to register a customer account in the name of your company.
Where can I see the sales tax?
The sales tax (MwSt.) is listed separately on every bill.
Can I place a tax-free order?
Negative. We do not offer a tax-free order option.
Will I get a payment receipt?
Your order will be completed only with successful payment. The payment receipt will be displayed directly in your browser.
Why was my credit card declined?
This can have many reasons, amongst others technical difficulties, incorrect information or account expiration. You are welcome to use any of our other payment options: PayPal, Klarna, iDeal und Sepa.
Where can I find the Card Validation Code on my credit card?
The three-digit security code (CVC or CVV) can be found on the back of your credit card.
What do SEPA, IBAN and BIC stand for?
SEPA stands for Single Euro Payments Area and denotes the newly standardized regulation for euro transactions across Europe. IBAN (International Bank Account Number) is a transaction number that renders additional account details expendable. BIC (Business Identifier Code) is an internationally standardized bank code that allows the clear identification of the person providing payment.